Refund and Returns Policy

1. General Policy

At cleverbuy, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Returns must be initiated within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Products must be unused, in their original packaging, and in the same condition as when delivered.
• Any items that show signs of wear, damage, or missing accessories are not eligible for a refund.

2.3. Non‑Returnable Items

• Personalized or custom‑made products.
• Perishable goods, health, and personal care items.
• Gift cards and downloadable digital content.

3. Return Process

3.1. Request Submission

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

Our team will review your request and issue a Return Merchandise Authorization (RMA) number if the return is approved. Returns without an RMA number will not be processed.

3.3. Shipping the Return

Pack the item securely and include the RMA number inside the package. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service.

4. Refunds

4.1. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item.

4.2. Refund Method

Refunds will be issued to the original payment method. If the original method is unavailable, we will contact you to arrange an alternative.

4.3. Partial Refunds

In cases where the product is returned in a condition that is not fully resalable, a partial refund may be issued to cover restocking fees or diminished value.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your return request. Exchanges are subject to product availability and may require additional shipping charges.

6. User Responsibilities

• Provide accurate contact and order information.
• Securely package the returned item to prevent damage during transit.
• Adhere to the specified return time frames.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. cleverbuy reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Clever Street, Suite 100, Austin, TX 78701, USA